Terms and conditions

Business details

These terms apply to bookings and website use for Velora Hire Cars, operated by Hafiz Asad Ullah, Point to Point Transport (NSW) Licensed Booking Service Provider, BSP Licence No: BSP-449254, NSW 2179, Australia. Contact us at info@velorachauffeurhirecars.com.au or 1300123456.

Bookings

A booking request is not guaranteed until dispatch has reviewed and accepted it. We may contact you to confirm pickup, destination, timing, passenger, vehicle, payment, and driver instruction details.

You are responsible for entering accurate pickup, destination, contact, passenger, and timing details. Incorrect details may delay or prevent the service.

Fares and payment

The booking flow shows a fare estimate and itemised adjustments before submission. The server independently recalculates the route and fare and its confirmed amount is authoritative.

Minimum fares are $30 for a standard booking, $45 for a recognised airport pickup, and $40 for a recognised airport drop-off. After the applicable minimum is enforced, a configurable night percentage applies once when the pickup time falls in the displayed Australia/Sydney night-pricing window. Airport-to-airport trips use the higher airport-pickup minimum. Multi-stop bookings receive the night adjustment only once.

The calculation also reflects route distance, fixed-fare or metered-estimate choice, vehicle/service, eligible extra passengers, baby seat, and the current global fare adjustment. The exact active night percentage and hours are shown in the booking flow. See the Fare pricing policy for the complete calculation order, included items, and possible charges not included in the website amount.

If you choose online payment, Stripe may authorize the fare before dispatch. The card is intended to be captured only when the ride is marked completed. If you choose pay to driver, the fare is paid directly to the driver.

Fixed fare means the fare shown for the selected route, vehicle/service, passenger count, baby seat choice, and pickup time applies to that confirmed booking request. We do not add a separate website booking charge after the fixed fare is confirmed.

If you ask to change the pickup, destination, route, vehicle/service, passenger requirements, pickup time, or add a new service after confirmation, dispatch may provide a new fare before continuing with the changed request.

Customer cancellation

Customers may cancel an eligible booking from the booking status screen until the ride is marked completed. The cancellation button is not shown after a booking is completed, cancelled, or rejected.

There is no cancellation fee in this website flow. If an online card authorization has not been captured, we will request release or cancellation of that authorization through Stripe. The time it takes for a released authorization to disappear from your card or bank account depends on your card issuer or bank.

Dispatch cancellation and service availability

Dispatch may reject or cancel a booking if the booking cannot be fulfilled, details are incomplete, the requested service is unavailable, payment cannot be authorized where required, or there are safety or operational concerns.

Availability may be affected by demand, traffic, weather, airport conditions, driver availability, vehicle availability, and events outside our reasonable control.

Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

Google Maps

This website includes Google Maps features and content. Use of Google Maps features and content is subject to the then-current Google Maps/Google Earth Additional Terms of Service and Google Privacy Policy. Map, route, distance, and time information may differ from actual road, traffic, pickup, and trip conditions.

Website information

We try to keep website information accurate and useful, but errors can occur. Contact us if you notice incorrect booking, contact, pricing, or service information.

These practical terms are provided for website and booking clarity and are not formal legal advice.