Refund policy

Refund policy

If an online card authorization has not been captured, we will request release or cancellation of that authorization through Stripe. The time it takes for a released authorization to disappear from your card or bank account depends on your card issuer or bank.

Pay-to-driver fares are settled directly with the driver or operator, so any pay-to-driver refund or adjustment is handled with them. If a valid duplicate or incorrect website charge occurs, contact us with your booking reference and we will review it and refund where the charge is found to be valid.

How to request a refund

Email book@velorachauffeurhirecars.com.au or call 1300 123 456 with your booking reference, the trip date, and a short description. We review valid website refund requests and respond by email.